By making a payment to Transylvania Unveiled("Transylvania Unveiled”) or participating in a Transylvania Unveiled tour or trip ("Tour") you agree to these terms and conditions set forth herein together with any additional documentation we give you (collectively "The Agreement").  Therefore, please read and understand our terms and conditions prior to booking.

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Terms Used

a) Transylvania Unveiled is a trade name of Transylvania Unveiled LLC, a Washington limited liability company, having its registered office at 2212 Queen Anne Ave N 759, Seattle WA 98109.

b) As used in these terms and conditions, the terms “client” or “you” means the person or persons who has/have made a confirmed booking with Transylvania Unveiled.

c) Your statutory rights are not affected by these terms and conditions.

Tour Booking Terms & Conditions

• A flat-rate deposit of $1000 per person secures your place on any Transylvania Unveiled Tour.
• Final payment is not required until 60 days prior to your departure date.
• Tour balance payments can be made in bitesize chunks to help spread the cost. The terms of any payment plan must be agreed upon by the client and Transylvania Unveiled.
• All changes must be made at least 60 days prior to departure     date.

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Booking Acceptance

1.1 A booking is accepted by Transylvania Unveiled, only when we, or our agent have either (a) received a $1000 deposit per person and confirmed your booking by email if your booking is made more than 60 days in advance of your tour departure or (b) when we have received payment in full and confirmed your booking by email if your booking is made less than 60 days before your tour departure.

1.2 On receipt of payment as detailed above, subject to availability and at our discretion, Transylvania Unveiled will reserve the client a place on a tour. A contract is only made between the client and Transylvania Unveiled upon the confirmation of your booking and our communication thereof to either you or our travel agent.

1.3 It is a condition of your booking being accepted that each client signs (or has signed on his behalf if under 18) our International Travel Waiver and Release of Liability Agreement, a copy of which will be forwarded to you on booking and which must be signed using the document signing tool. Failure to sign a waiver will result in the client’s booking being treated as having been cancelled by you and we reserve the right to impose the cancellation fees described in this agreement.

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Insurance

2.1 The price of your ticket does not cover your travel insurance.

2.2 Transylvania Unveiled strongly recommends that clients purchase comprehensive travel insurance coverage for cancellation, medical expenses, personal accident, personal luggage, money and public liability, before you travel. Clients should ensure that any activities undertaken during the tour are covered by their travel insurance policy. Please note that some activities may require specific insurance and it is a matter for the client to ascertain and procure this coverage with their insurer before partaking in any activity. Please ensure your policy covers hotel and other travel expenses in the event of a positive COVID-19 test result while on tour. Transylvania Unveiled reserves the right to refuse admission to a passenger unless the client has arranged appropriate insurance. Transylvania Unveiled accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death.

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Cancellation

3.1 Cancellation of a client’s booking must be notified in writing to Transylvania Unveiled. Cancellation charges are calculated on the day when written notification is received by Transylvania Unveiled. The table below shows the number of days before departure dates that Transylvania Unveiled receives written confirmation of cancellation, including any surcharges that will be imposed on the client as a corresponding cancellation charge. Please note that in addition to the tour fare cancellation charges setout below, the client may also incur cancellation fees in respect of any third-party suppliers booked by the client in association with a Transylvania Unveiled Tour.

Notification Period 61 Days Or More -- Standard Terms Deposit is non-refundable.

Balance payment is refundable.

Notification Period 60 Days Or Less -- Standard Terms Deposit and balance payment are both  non-refundable.

3.2 Once the tour has started, no refunds will be made under any circumstances for any unused sectors or sections.

3.3 If the reason for the client’s cancellation is covered by the client’s insurance policy, the client may be able to make a claim under that policy, and this is entirely a matter between the client and their insurer.

3.4 If the client wishes to change to an alternative tour or departure date, this must be done with a minimum of 60 days’ prior written notice. One change can be made to each booking free of charge. There is a $100 administration fee charged for every subsequent change made.

3.5 Any charges or non-refundable deposits which have been paid to third party suppliers are payable by the client in the above circumstances.

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Reservations

4.1 It is the full responsibility of the client to check the accuracy of the dates booked upon receipt of their travel documents.

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Changes by Us

5.1 Any increase in price will be notified to Transylvania Unveiled agents, and on our website. Transylvania Unveiled will endeavor to remove all out of date promotional material.

5.2 Transylvania Unveiled reserves the right to reduce the price of any of our tours. The final price applicable will be confirmed to the client before the client makes a booking.

5.3 Transylvania Unveiled itineraries are deliberately flexible and if reasonably possible, the requirements of individual groups and clients will be accommodated. Transylvania Unveiled reserves the right to vary, modify or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Transylvania Unveiled also reserves the right to use alternative vehicles to those advertised on our website.

5.4 In the event of a tour cancellation by Transylvania Unveiled, Transylvania Unveiled will offer a full refund of the tour price only, less any non-refundable elements, or alternative travel arrangements to all clients booked onto the tour. In these circumstances, no incidental or consequential expenses will be paid by Transylvania Unveiled.

5.5 If access to any county/country or area is prohibited for reasons beyond Transylvania Unveiled’s control the client will be entitled to a refund only if Transylvania Unveiled cannot offer substitute services of an equivalent standard. The amount of the refund will be calculated pro-rata based on the total number of tour days and the number of tour days already travelled.

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Tickets

6.1 Tickets can only be used by the client to whom the ticket was issued; no other person can use the ticket in any circumstances.

6.2 The ticket must be produced at any time at the request of a Transylvania Unveiled Representative, and the client may also be asked to produce valid photo identification.

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Travelling

7.1 The client must observe the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If the client does not, they may be asked to surrender their Transylvania Unveiled ticket which may be cancelled without refund.

7.2 In the interest of safety there may betimes when the Transylvania Unveiled representative must make a decision. It isa condition of booking that the client must comply with the authority and decisions of the appointed Transylvania Unveiled representative. If the client does not comply with the Transylvania Unveiled representative and is not compatible with the general enjoyment and well being of the other members of the tour, Transylvania Unveiled reserves the right to exclude the client from continuing the tour. In such a case, Transylvania Unveiled will not be liable for any refund, compensation or any additional costs incurred by the client. Transylvania Unveiled cannot accept responsibility for the behavior of others on tour or for any activities that are curtailed as a result.

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Tour Details and Conditions

8.1 Our Transylvania Unveiled tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary and duration of the tour. By booking your tour you represent that you do not have any physical or other conditions that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. If you have a physical or medical condition, dietary restriction, or other condition that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. We reserve the right in our sole discretion to accept, decline, or remove anyone from a tour (at departure or during the tour) who we judge to be incapable of meeting the tour’s physical demands. You must complete a waiver as detailed above before commencement of the tour confirming your understanding of these circumstances and confirming your physical and medical condition. Please be aware in this regard that participation in each individual activity is a matter for the client on a day to day basis during the tour. If you do not want to participate in a particular activity, please let the Transylvania Unveiled Representative know.

8.2 Transylvania Unveiled assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.

8.3 The client is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour.

8.4 It is the responsibility of the client to ensure they have a valid passport and all visas, permits and certificates required for your selected tour, as well as any vaccinations and to comply with all applicable laws.

8.5 Transylvania Unveiled Tours occasionally engages reputable marketing agencies, partner travel agents and other related agencies in promotional/advertising activities. By accepting Transylvania Unveiled terms of use you agree that Transylvania Unveiled can share tour photos/videos to these reputable agencies.

This consent will permit us to use and/or modify the images and/or videos in our brochures, on our website and/or advertising material without obtaining further consent or payment in respect of such images and/or video footage. All images and/or video footage will be managed in line with our Privacy Policy.

8.6 Should the client have a complaint in respect of the tour, they should inform a Transylvania Unveiled representative during the course of the tour. If the matter cannot be resolved after the representative’s best endeavors to do so during the tour, the client’s complaint should be made in writing within 28 days thereof so that it can be investigated. Any claims made after the 28 days period will not be considered by Transylvania Unveiled and will be deemed waived by the client. If the client chooses to write to Transylvania Unveiled via the Internet, please include a home address to reply to in writing. Please note that if you attempt to address a situation on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.

8.7 . These terms and conditions and their validity, construction and performance shall be governed by the laws of the State of Washington, without regard to its conflicts of laws principles.

8.8 If any provision of these terms and conditions is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.

8.9 Clients must be aged 18 years and over but Transylvania Unveiled may, at its absolute discretion, and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, subject to the signing of a waiver on behalf of the client by a parent or guardian and any other conditions that Transylvania Unveiled may deem appropriate.

8.10You agree that the sole remedy for any default by Transylvania Unveiled arising under these terms and conditions shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, Transylvania Unveiled shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in anyway connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, even if Transylvania Unveiled has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.

8.11 Pets are not allowed on Transylvania Unveiled tours. If you need to bring a service dog, Transylvania Unveiled Tours must be notified before you book your tour. Transylvania Unveiled Tours may not be able to accommodate this request due to accommodation restrictions and considerations of other passengers.

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Weather Conditions & Force Majeure

9.1 The client accepts that certain activities and aspects of Transylvania Unveiled tours are weather dependent and that under no circumstances can Transylvania Unveiled be held responsible for weather conditions.

Transylvania Unveiled will not be deemed in breach of these terms and conditions or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under these terms and conditions to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of Transylvania Unveiled, including without limitation acts of God, pandemics, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, volcanic ash clouds and unforeseen circumstances.

If Transylvania Unveiled and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once Transylvania Unveiled has investigated the prevailing situation, as it deems fit, it shall remain in Transylvania Unveiled’s sole and absolute discretion whether to commence or proceed with a tour.

In the event that a tour has to be cancelled due to Force Majeure then the client will be offered an alternative tour at no extra cost. If this is not possible then the cancellation policy at paragraph 3 above will be applied.

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Baggage/Luggage

10.1 Owing to the compact nature of our tour vehicles, the luggage limit is one soft-sided bag or suitcase per guest.

10.2 Each bag or suitcase can measure no larger than 30” or 75cm along their longest side.

10.3 We highly recommend travelling with soft sided bags, where possible.

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No Smoking Policy

11.1 Transylvania Unveiled operates a no-smoking policy on all its vehicles.

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General

13.1 The booking conditions detailed herein together with the International Waiver and Release of Liability Agreement contain the entire agreement between the client and Transylvania Unveiled. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This agreement may only be varied in writing by a duly authorized representative of Transylvania Unveiled.

13.2 The client’s contract is with Transylvania Unveiled as the tour operating company. At any time and at Transylvania Unveiled’s discretion, we may nominate to the client in writing any other company or person to have the benefit of some or all of those provisions of this contract, which Transylvania Unveiled may then specify, as if the client had agreed the provisions directly with that company or person in the first place as well as agreeing them with Transylvania Unveiled. Transylvania Unveiled may, at its complete discretion, assign all or any rights and liabilities arising under or by virtue of this or any other contract with the client.

13.3 All bookings with carriers and other service providers (including but not limited to providers of accommodation, activities and food) are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst Transylvania Unveiled cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, Transylvania Unveiled will give every assistance to the client in helping to resolve any reasonable dispute.

13.4 Many of the accommodation arrangements referred to on our website are provided independently by third party accommodation providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers and as such, any contracts are undertaken directly between you and the third party accommodation provider. All such arrangements are made independently of Transylvania Unveiled, regardless of any help and assistance which Transylvania Unveiled may provide in securing such arrangements.

13.5 Many activity and outdoor pursuits arrangements referred to on our website are provided independently by third-party activity and outdoor pursuits providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers and as such any contracts are undertaken directly between you and the third party activity and outdoor pursuits provider. All such arrangements are made independently of Transylvania Unveiled, regardless of any help and assistance which Transylvania Unveiled may provide in securing such arrangements.

13.6 Please note that no airline, carrier or third party service provider depicted or recommended on our website, by virtue of their endorsement of our website, represents themselves either as contracting with or having any legal relationship with Transylvania Unveiled.

13.7 Client and Transylvania Unveiled agree that in the event that either party is required to consult counsel with respect to the enforcement of these terms and conditions, it is agreed that the prevailing party in such dispute shall be awarded all costs of enforcement and litigation, including but not limited to a reasonable attorney's fee and all other costs of litigation and enforcement.

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Validity

14.1 All Transylvania Unveiled tours are operated by: Transylvania Unveiled LLC, a Washington limited liability company, with a mailing address of2212 Queen Anne Ave N 759, Seattle WA 98109.

14.2 These terms and conditions are validfor all reservations made through 2025 and 2026.

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Photography and Video Tour

Occasionally, Transylvania Unveiled will use photographs and / or video taken on tour by fellow guests, your Tour director or professional photographers for use in print, internet and other promotional purposes.  If you prefer that your image not be used in any marketing activities, please notify your Tour director at the start of your Tour.

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Updating of Terms and Conditions

15.1 Transylvania Unveiled reserves the right to change these terms and conditions at any time, and those changes become effective immediately. It is your responsibility to be familiar with these terms and conditions. Your continued use of our services following the notice of any changes constitutes your acceptance and agreement to be bound by such changes.

15.2 These terms and conditions were most recently updated on August 6^th, 2024.

15.3 All tour bookings are bound by the terms and conditions in effect at time of booking.